| Astrizon Technology Solutions

astral dialer

the productivity of any contact center can be increased substantially over manual dialing.

This system was initially created to fill the need of a customer service group being able to call up clients efficiently and without using a predictive dialer that would potentially lose calls and alienate clients. Since then we have added the ability to do predictive dialing alongside ratio dialing and the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set up campaigns to do blended inbound and outbound at the same time.

Predictive Dialing

Astral Predictive Dialer's best-of-breed technology ensures lowest dropped or abandoned calls, eliminates unproductive calls (Answering Machine Detection, busy signals, SIT tones) and manages leads and campaigns intelligently.

High availability

By facilitating redundancy at multiple levels, the dialer solution eliminates the impact of single point of failure while ensuring highest up-time in the industry by provisioning of multiple telephony services simultaneously.

Rich feature set

Comprehensive dialing modes including predictive, preview, progressive, and manual dialing with high Answering Machine detection and sophisticated call pacing algorithms, businesses are assured of reduced agent idle time.

Increase agent productivity